Returns and Refunds policy

On receipt of your order we ask that you check the items as soon as possible.
If you have any questions or complaints about the goods please contact us within 48 hours of receipt. You can do so by emailing rawmilk@outlook.com or phoning 01995 640 564.

Returns
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. We will not be able to issue a refund or replacement if the items aren't suitable for re-sale.

Items bought in a sale are non-returnable and non-refundable.
Postage costs for returning items to us cannot be refunded.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Cliftons Farm
Silk Mill Lane
Goosnargh
Preston
PR3 2LP

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods
If any item you receive from us arrives damaged, please contact us as soon as possible on 01995 640564 or rawmilk@outlook.com.  We will then advise you on the best course of action.

Refunds
A refund will be paid without undue delay when T. Parkinson accepts the customer is entitled to a refund.
The refund will be returned using the same method as was used for payment by the customer unless agreed otherwise (e.g. deducting the credit off the next purchase). If the payment method used was bank transfer, T. Parkinson will issue a refund within 14 days of receiving the bank details.