This web shop is for courier deliveries only. If you fall within our local delivery area, please return to our main website by clicking HERE

FAQs


Do your cows get antibiotics or vaccines?

Our cows don't routinely get antibiotics. They will sometimes be treated with antibiotics when necessary. During treatment and some time afterwards the milk of the treated cow is discarded. 

The time between the end of the antibiotic course and being able to use the milk again is called the withdrawal period. This period is twice as long as conventional (non organic). 

For many years we have vaccinated our young stock against lungworm. 

We've recently started vaccinating against rotavirus. 

We've had problems with rotavirus in our new born calves, which causes severe diarrhoea. This causes dehydration quickly and can be fatal in such young animals (especially Jersey calves due to their low birth weight). After years of trying to find other ways to deal with this problem (disinfection, electrolytes, heat lamps, calf coats and much more), we resorted to vaccinating the cows during their dry period (when they are not being milked, at the end of their pregnancy). Vaccinating the pregnant cows is the only way to prevent the calves from getting ill.

Once the cow gives birth and starts lactating, the colostrum (first milk) then contains rotavirus antibodies. When this milk is drunk by the calf it's protected from rotavirus. We haven't had any poorly calves since so it's been a fantastic result. 

Please bear in mind that the milk from a newly calved cow is only used for the calves and is not used for selling. As time goes on, the antibodies within the milk reduce. After a certain amount of milkings the milk will then go back in the bulk tank for selling. 

 

Is your milk 100% A2?

We've been selectively breeding for cows that produce the A2 beta casein for a number of years and at the moment our herd (depending on which animals are in milk at the time) produces approximately 85% A2 milk.  This is increasing year on year and we hope to be at 100% soon.  


Is your milk full fat or can I get semi skimmed/skimmed?

We only sell full fat milk.  The fat content varies throughout the year, but it’s often between 5% and 6%, sometimes higher. 
The protein content of our milk varies from 3.7% to 4%.  Both of these are higher than the standard 3.7% fat and 3.5% protein of whole milk.  In essence you are paying for less water and much better nutritional quality from us.


Is the milk, cream, ghee and yoghurt produced from grass fed cows?

We keep our cows to UK organic standards which require grazing during the summer.  We not only do this but we try to graze our cows for as much of the year as we can.  We hope to shortly be putting some extra tracks in our fields to extend this further.  


During the months where the grass cannot be used as a full diet we supplement with silage (pickled grass), cereals and pulses.  The cereals (wheat, barley & oats) and pulses (peas) are needed as the silage is not high enough in energy and protein on its own.  In order to ensure a balance between omega 3 and 6, we also include linseed which is high in omega 3. This gives a lot of the health benefits associated with grazed grass and produces in our opinion much better milk.  


How long does the milk keep?

Milk is best kept in the fridge at between 2°c and 3°c. As it’s a natural product it's hard to say exactly how long it will keep but roughly 7-10 days is normal.   Keeping the milk out of the fridge for long periods of time when being used will reduce the length of time it will keep. A clean cold fridge is best. Please note ice in the back of the fridge usually means it's not working properly.  


Has the milk or cream been previously frozen?

The milk and cream you receive will be fresh and never previously frozen.


Can you freeze the milk?

Yes you can freeze the milk but it will change the structure and taste of it.  Sometimes the bottles leak when defrosted as the milk has expanded and stretched the plastic. 
First of all shake the bottle, then take a small amount (2cm) of milk out of the bottle, squeeze the bottle to remove the air before reapplying the cap.    Then put the bottle in the freezer for an hour before shaking again. This will help the cream disperse through the milk and reduces the amount that stays separated once defrosted.  


How do you get my order to me and how is it kept cold?

Your order will be delivered by APC and you will be sent an estimated delivery time on the day of delivery.  Your order will be packed in boxes with wool insulation and ice packs to keep the order cold. We pack enough ice to last 48 hours, so should your order get delayed for any reason, it should still be sufficiently cold upon delivery.  


Can I return the wool liners for you to reuse?

If you would like to return the liners then please save up the liners and get in touch when you have enough to return and we will organise a return collection.  Please identify which box you get delivery in below. 


Small box 22x30x30cm - please ask us to dispatch your order in a Medium box.

Medium box 30x30x30cm - Please put 8 liners in the box to be returned.

Large box 45x30x30cm - Please put 12 liners in the box to be returned.


Returning less than 8 liners in good condition costs us more in postage than new ones so please don't send damaged liners or part filled boxes.  


How do I place an order for Scotland/England & Wales?

When you are on a milk box page it will give you the option of selecting Scotland or England & Wales by clicking on the relevant one.  Please select the correct option for where you are having the order delivered. It costs us a little extra to have orders delivered to Scotland so this is simply us passing the extra cost on.