FAQs


Do your cows get antibiotics or vaccines?

Our cows don't routinely get antibiotics. Our calves will sometimes be treated with antibiotics when necessary. Our first point of treatment is herbs and homoeopathy.

Our milking herd is antibiotic free. Instead we treat with herbs and homoeopathy if needed.

For many years we have vaccinated our young stock against lungworm. This is the only vaccine we use for our animals. 

Is your milk 100% A2?

We've been selectively breeding for cows that produce the A2 beta casein for a number of years and at the moment our herd (depending on which animals are in milk at the time) produces approximately 90% A2 milk.  This is increasing year on year and we hope to be at 100% soon.  


Is your milk full fat or can I get semi skimmed/skimmed?

We only sell full fat milk. The fat content varies throughout the year, but it’s often between 5% and 6%, sometimes higher. 
The protein content of our milk varies from 3.7% to 4%.  Both of these are higher than the standard 3.7% fat and 3.5% protein of whole milk.  In essence you are paying for less water and much better nutritional quality from us.


Is the milk, cream, ghee and yoghurt produced from grass fed cows?

We keep our cows to UK organic standards which require grazing during the summer.  We not only do this, but we try to graze our cows for as much of the year as we can.  In 2021 we put in extra tracks which has meant we can now extend the grazing season further. The winter of 2022/23 we even managed to keep our cows going out throughout the winter. This was thanks for the tracks and a field of kale instead of grass for them to graze on. 

 

During the months where the grass cannot be used as a full diet we supplement with silage (pickled grass), cereals and pulses.  The cereals (wheat, barley & oats) and pulses (peas) are needed as the silage is not high enough in energy and protein on its own.  In order to ensure a balance between omega 3 and 6, we also include linseed which is high in omega 3. This gives a lot of the health benefits associated with grazed grass and produces in our opinion much better milk.  


How long does the milk keep?

Milk is best kept in the fridge at between 2°c and 3°c. As it’s a natural product it's hard to say exactly how long it will keep but roughly 7-10 days is normal.   Keeping the milk out of the fridge for long periods of time when being used will reduce the length of time it will keep. A clean cold fridge is best. Please note ice in the back of the fridge usually means it's not working properly.  


Has the milk or cream been previously frozen?

The milk and cream you receive will be fresh and never previously frozen.


Can you freeze the milk?

Yes, you can freeze the milk but it will change the structure and taste of it.  Sometimes the bottles leak when defrosted as the milk has expanded and stretched the plastic. 
First of all shake the bottle, then take a small amount (2cm) of milk out of the bottle, squeeze the bottle to remove the air before reapplying the cap. Then put the bottle in the freezer for an hour before shaking again. This will help the cream disperse through the milk and reduces the amount that stays separated once defrosted.  


How do you get my order to me and how is it kept cold?

Your order will be delivered by APC and you will be sent an estimated delivery time on the day of delivery. Your order will be packed in boxes with cardboard insulation and ice packs to keep the order cold. We pack enough ice to last 48 hours, so should your order get delayed for any reason, it should still be sufficiently cold upon delivery.  


How do I place an order for Scotland/England & Wales?

When you are on a milk box page it will give you several delivery areas to choose from. Please select the correct option for where you are having the order delivered as some delivery areas cost more than others.

PLEASE NOTE: If you are within England & Wales mainland, and your postcode is NOT listed below, then you can select "England & Wales excl. London & South East". 

Scotland - Lowlands & Mainland:
DD1-DD7, DG1-14, DG16, EH1-55, FK1-6, G1-5, G11-15, G20-23, G31-34, G40-46, 
G51-53, G60-69, G71-78, G81-84, IV33-35, IV37-40, KA1-30, KY1-16, ML1-12, PA1-2, 
PA14-19, PH1-14, TD1-15, PA3-13

Scotland - Highlands:
AB10-16, AB21-25, AB31-32, AB39, AB41, AB51-52, IV1-20, IV30-32, IV36, IV63, PH3-26, PA21-33, FK7-21, KY99, DD10, DD11

London & South East area:
EN1-EN5, IG1-IG6, IG8, RM1-3, RM5-RM14, E, N,HA, UB, W, SE, SW, TW, SM, KT, CR, BR, DA, ME, CT, TN, RH, BN, GU34-35, GU46-47, GU51-52, PO9-10, PO18-22

Excluded postcodes:
Some postcodes are excluded since APC can't deliver to these postcodes on their 24 hour service. The excluded postcodes are: AB30, AB33-38, AB42-45, AB53-56, DD8-9, IV21-29, IV40, IV52-54,PA34-40, PH30-41, PH49, KW1-14, PA80, HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

2 day service:
Some postcodes have recently changed from "next day delivery" to a "2-day service". 

Order to these postcodes can only be dispatched on Monday, Tuesday and Wednesday. 
The postcodes are as follows: AB31, AB32, AB39, AB41, AB51, AB52, FK17, FK18, FK19, FK20, FK21, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV30, IV31, IV32, IV36, IV63, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH50.  
Delivery to any postcodes with a 2-day service will be dispatched at your own risk and will be disposed of if not delivered within 48 hours. This is non refundable.